You have the right to terminate the Product Purchase Agreement (hereinafter referred to as the "Agreement") concluded with "MY BRANDS" LLC (hereinafter referred to as the "Seller," "we") and return the products without any penalty within fourteen (14) days from the date of purchase, unless a longer period is provided by applicable legislation.
Procedure for terminating the Agreement: Fill out the electronic return form properly located in the Customer Service section of the "mybrands.az" website and send it to the Seller.
After your right to terminate the Agreement is confirmed, the returned products must be handed over to the courier service within fourteen (14) days from the date of purchase, unless a longer period is provided by applicable legislation, in accordance with the rules set out in the following sections.
You do not have the right to terminate the Agreement in cases specified by applicable legislation, for example, when purchasing personalized products or custom-made products, or after obtaining products in sealed packaging and then opening that packaging, and/or when purchasing products that cannot be returned in accordance with hygiene rules.
The right to terminate the Agreement is considered to be properly exercised when the following conditions are met:
When all necessary conditions are met, the Seller will refund the full amount paid for the products to the Buyer in accordance with applicable legislation. The only expense you will incur is the cost required to return the product to the Seller.
*perfumery and cosmetic products are not returnable
You can return the purchased product to the Seller via courier mail at your discretion, in which case the delivery fee for the returned product will be paid by the Buyer.
If the products you want to return are not accepted because they do not meet the requirements shown above, you will receive a relevant notification about this. If the product you want to return does not meet the conditions of clauses a), b), c), d), e), and f) of Section 1, you will be deprived of the right to get back the amount you paid when purchasing the product. If the product you want to return is not accepted, the Seller will inform you about this by email. Within fourteen (14) days from the moment you receive that email, you can send a request for the products to be returned to you at your expense in the condition they were when returned to the Seller; you must inform the Seller about this in accordance with the conditions that will be communicated to you. Otherwise, if you do not send a request for the products to be returned to you in the condition they were when returned to the Seller and do not pay the delivery costs in advance, or if you do not pick up the specified products, this inaction will be considered as a waiver of property rights to the products and will give the Seller the right to dispose of them at its discretion.
After the Seller verifies that the returned products comply with all requirements, you will be sent an electronic confirmation letter about the acceptance of the products and the full refund of the paid amount. The refund procedure will be carried out after checking whether the conditions mentioned above have been met. Except in cases where you have explicitly agreed with the Seller to use a different payment method, the Seller will make the refund using the same payment method that you used when purchasing the products. Provided that no additional costs are incurred by you when the payment is refunded. If the person receiving the products included in the order and the person paying for those products are different people, and if the right to terminate the Agreement is exercised, the payment will be refunded to the person who paid for the Order. Credit/debit card: the refund period may vary depending on the issuing bank of the card.
If you are returning the product due to the Seller's error or because the product is damaged or defective, in this case, you must inform the Seller via the electronic return form within fourteen (14) days from the date the product was delivered. You must return damaged, defective products or products that do not match the Order in the condition you received them. The provisions of clauses a), b), c), d), e), and f) of Section 1, which contain the conditions for returning products, and the provisions of Section 2 apply to this section. The Seller checks all products returned as damaged, defective, or not matching the Order according to the procedures set out in Section 3. After the Seller determines that the products are indeed damaged, defective, or do not match the Order, it will refund you the full payment including delivery costs (in accordance with the procedure shown in Section 4) and will send you a relevant email shortly. If the Seller cannot be held responsible for the damage or defects of the returned products, it will inform you that it does not accept the product; in this case, you can send a request for the products to be returned to you at your expense in the condition they were when returned to the Seller; you must inform the Seller about this in accordance with the conditions that will be communicated to you. Otherwise, if you do not send a request for the products to be returned to you in the condition they were when returned to the Seller and do not pay the delivery costs in advance, or if you do not pick up the specified products, this inaction will be considered as a waiver of property rights to the products and will give the Seller the right to dispose of them at its discretion.
We remind you that all products offered by the Seller are equipped with an identification label, and these labels are an integral part of the product. We ask you not to remove the label when checking the products. Products returned without labels will not be accepted by the Seller.
The return policy is an integral part of the "General provisions and terms of sale" and is regulated by the legislation of the Republic of Azerbaijan on consumer rights protection.